Complaints Procedure
Happy Leads Ltd is committed to handling complaints fairly, promptly, and transparently. This Complaints Procedure explains how individuals can raise concerns about our services, marketing activity, data handling, partner introductions, communications, or any other aspect of their interaction with us.
We treat complaints as an opportunity to resolve concerns, improve our processes, and maintain high standards of service and compliance.
A complaint may relate to the way we contacted you, how your personal data was collected or used, how your details were shared with a partner, the accuracy or clarity of information provided, a request to stop contact, or the conduct of anyone acting on our behalf.
You may also raise a complaint if you believe your data protection rights have not been respected or if you have concerns about how a vulnerable person has been treated.
You can make a complaint by contacting us using the details below. Please provide your name, contact details, a clear description of your concern, any relevant dates, and copies of any supporting information where available.
Happy Leads Ltd
Email: happyleadsuk@gmail.com
Telephone: 0113 460 1957
We aim to acknowledge complaints promptly after they are received. If we need more information to understand or investigate the complaint, we may contact you to request further details.
We will review the information provided, check relevant records where appropriate, and consider whether our policies, procedures, legal obligations, or expected service standards were followed.
Where a complaint involves a third-party partner, supplier, or service provider, we may need to contact that organisation to obtain information or coordinate a response.
We aim to provide a clear response once the complaint has been reviewed. Our response may explain what happened, whether the complaint has been upheld, any corrective action we intend to take, and any further options available to you.
If a complaint is complex or requires input from a third party, it may take longer to investigate. Where appropriate, we will keep you updated.
Depending on the nature of the complaint, possible outcomes may include correcting records, suppressing contact details, stopping further marketing contact, requesting action from a partner, improving internal processes, providing an explanation, or taking other reasonable steps to address the concern.
If your complaint relates to personal data, we will consider it in line with applicable data protection laws, including the UK General Data Protection Regulation and the Data Protection Act 2018.
You also have the right to raise a complaint with the Information Commissioner's Office if you believe your personal data has been handled improperly.
Where a complaint involves a vulnerable person or someone who may need additional support, we will handle the matter sensitively and take account of any communication needs or support arrangements that are brought to our attention.
We may keep records of complaints, correspondence, investigation notes, and outcomes for compliance, audit, legal, and service improvement purposes. Complaint records will be handled in accordance with our Privacy Policy and applicable retention requirements.
We may update this Complaints Procedure from time to time to reflect changes in our business practices, regulatory expectations, or legal requirements.
If you have any questions about this Complaints Procedure, please contact us:
Happy Leads Ltd
Email: happyleadsuk@gmail.com
Telephone: 0113 460 1957